Refund Policy | Done Essay

Refund Policy

Done-Essay is one of the best essay writing services in the UK providing professional essay writing help. We are the most reliable online writing service, that's why we have a refund policy to satisfy all our clients. During the last ten years, we have satisfied thousands of customers and rarely faced the matter of refund. However, the company suggests that students (clients) must read and review comprehensively the following steps before ordering or making a refund claim.

  • By mistake, if the client's credit card is charged the double / extra amount, One-Essaywill return the extra amount right away. However, the client will have to prove it.
  • If the client contactthe company at least 3 (three) times and even 3 (three) working days have passed, and he/she has not receivedthe completed task. In this case, the client will have to provide communication proof that he/she has interacted with us, we will return the total amount.
  • To claim refund, only the written document will be accepted. This refund claim should be submitted within 3 (three) days of the delivery.
  • If the client decides to revoke the order due to any reason, he/she will have to come here to submit refund claim within 1 hour after placingthe order.In this case, we only deduct 5% of the total amount for the transaction charges. If the client comes after 1hour, we will deduct 15% for processing charges. Because the writer starts his/her searching and writing process and we have to pay him in any case.
  • If the client requests for refund due to the compliance issue in the delivered paper, he/she can avail one of the following options:
  • The company will assign the paper to another writer who will revise as per the professor's remarks. The company encouragesthe client to first employthis Unlimited Revisions Feature for free.
  • The company will compensate the client with the future paper of the same worth.
  • The company will give backthe total amount by mutually agreeing on certain percentage, but only on the issue of compliance. In case of minor mistakes (references, citations, formatting, etc), the client will not be entitled to a refund.
  • If we request for more requirements to complete essay and the client fails in providing such requirements, the company will not be entitled to refund.
  • We do not guarantee any grade. No refunds shall be issued based on low or fail grade.

Policy of Contact & Dispute Decision

  • If the client is dissatisfied with the delivered paper, before going to any intermediary party, the client will have to inform us first to claim a refund.
  • If the client doesn’t come to our service for refund and contact to a third party, this approach of client will be the breach of contract. In this situation, the company reserves the rights to handle this matter legally.
  • The client is free to contact any intermediary for a refund, if the dispute between the company and the client is not settled within the 14 days (Two Weeks).
Order Banner Banner